top of page
Order Processing
-
All orders are processed after successful payment confirmation.
-
Standard products are generally dispatched within 1-3 working days.
-
Customized, made-to-order, or special products may require additional processing time, which will be communicated during order confirmation.
-
Orders received on Sundays or public holidays will be processed on the next working day.
Delivery Timeline
Domestic Shipping (India)
-
Metro Cities: 2-5 working days
-
Tier 2 & Tier 3 Cities: 3-7 working days
-
Remote Locations: 5-10 working days
Delivery timelines are indicative and may vary depending on courier service availability and location.
Shipping & Delivery Policy
Shipping Policy
At Elora Jewels, we partner with trusted courier services to ensure your orders are delivered safely and efficiently.
Dispatch Timelines
Fashion Jewellery
-
Dispatched within 1-2 working days.
Gold Jewellery & Lab-Grown Diamonds
-
Dispatched within 15-20 working days.
Delivery Timelines
-
Estimated delivery timelines are displayed on the product page and during checkout.
-
Delivery timelines vary based on your pincode and the products ordered.
Shipping Charges
Prepaid Orders :
-
Free shipping across India.
Cash on Delivery (COD) :
-
₹75 COD charge applicable.
-
COD is not available for Gold Jewellery and Lab-Grown Diamond products.
International Shipping :
-
Selected products are available for international shipping.
-
Delivery may take 18-20 working days, depending on the destination country and customs clearance processes.
-
Shipping charges are calculated at checkout.
Order Tracking
-
Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, and Email.
-
For any shipping-related queries, please contact our customer support team.
Delays & Exceptions
-
Delivery delays may occasionally occur due to weather conditions, local restrictions, customs clearance, or courier-related issues.
-
If your delivery address becomes unserviceable, our team will contact you with alternative options or provide a full refund, where applicable
Shipping Charges
Within India
-
Free Shipping on all prepaid orders.
-
Cash on Delivery (COD), if available, may attract an additional convenience fee.
Order Tracking
-
Once your order is shipped, a confirmation email and/or SMS will be sent with the tracking details.
-
Customers can track their shipment using the tracking link provided.
-
If tracking information is unavailable after dispatch, please contact our customer support team.
Delivery Exceptions
While we strive to ensure timely delivery, delays may occur due to:
-
Adverse weather conditions
-
Transportation disruptions
-
Government restrictions
-
Customs clearance procedures
-
Courier partner operational issues
We shall not be held responsible for delays arising from circumstances beyond our reasonable control.
Incorrect or Incomplete Address
-
Customers are responsible for providing accurate shipping information.
-
Orders returned due to incorrect or incomplete addresses may incur additional reshipping charges.
-
We reserve the right to cancel orders that cannot be delivered successfully.
Damaged or Tampered Packages
-
Please inspect the package upon delivery.
-
If the parcel appears damaged, tampered with, or opened, kindly refuse delivery and immediately notify our customer support team with photographs.
-
Claims related to damaged shipments must be reported within 48 hours of delivery.
Lost Shipments
-
If a shipment is lost in transit, we will coordinate with the courier partner for investigation.
-
Upon confirmation of loss, a replacement or refund will be processed subject to our internal review and approval.
Non-Serviceable Locations
-
In rare cases where courier services are unavailable for a particular location, our team will contact the customer to arrange an alternative delivery method or refund.
Contact Us
care@elorajewels.co.in
+91 9979592719
bottom of page