Refund Policy

Refund Policy
 

• Refunds are processed within 7-10 working days after successful pickup and quality inspection.

• Refund timelines may vary depending on your bank or payment provider.
   

Prepaid Orders

• Refunds will be credited to the original payment method.
   

Cash on Delivery (COD) Orders

• Refunds will be processed to the bank account or UPI ID provided by the customer.
   

Lab-Grown Diamond (LGD) Orders

• LGD products can only be exchanged for other LGD products.

• If exchanged for another product category, the applicable value difference will be adjusted through payment or store credit, as applicable.
   

Non-Returnable Items

The following products are not eligible for return:

• Customized or personalized jewellery.

• Engraved jewellery.

• Clearance, final sale, or non-returnable items marked on the product page.

• Gift cards and store credits.

Exchange Policy

Exchange requests can be raised within 10 days of delivery for the following situations:

Issue Resolution

Damaged Product-Exchange with the same item

Wrong Product Delivered - Exchange with the correct item

Size Issue -Exchange with the same design in the available size

If the exact item is unavailable, we will offer:

• A similar available design, or

• Store credit, or

• A refund, where applicable.

How to Request an Exchange

1. Visit the Returns & Exchanges section of your account.

2. Select the product you wish to exchange.

3. Choose the reason for exchange.

4. Upload supporting images if required.

5. Select your preferred replacement option.

6. Confirm the request and await pickup confirmation.

Damaged, Missing or Incorrect Orders

If you receive:

• A damaged item

• An incomplete order

• An incorrect product

Please contact our support team within 48 hours of delivery and provide:

• Order number

• Product photographs

• Unboxing video

Claims without an unboxing video may not be eligible for resolution.
 

Need Assistance?

Our customer support team is always happy to help. Please contact us through the support section of the Elora Jewels website for any questions regarding returns, exchanges, refunds, or order-related concerns.