Returns Eligibility

Fashion Jewellery

• Return requests must be raised within 2 days of delivery.

• Products purchased under Buy One Get One (BOGO) or similar promotional offers may be eligible for refund in the form of store credit.

• Items purchased at discounted prices remain eligible for return unless otherwise specified.

• All complimentary gifts or freebies received with the order must be returned along with the product.

• Products are eligible for exchange as per the policy below.

Return Conditions

To qualify for a return:

• The item must be unused and unworn.

• Original packaging, tags, and accessories must be intact.

• An unboxing video is mandatory for claims related to missing items, damaged products, or incorrect deliveries.

• The product must pass quality inspection after pickup.
   

How to Request a Return

1. Log in to your Elora Jewels account.

2. Navigate to the Returns & Exchanges section.

3. Select the item(s) you wish to return.

4. Choose the return reason and upload supporting images if required.

5. Provide pickup details and submit your request.

6. Our team will verify the request and arrange pickup.

Refund Policy

• Refunds are processed within 7-10 working days after successful pickup and quality inspection.

• Refund timelines may vary depending on your bank or payment provider.
   

Prepaid Orders

• Refunds will be credited to the original payment method.
   

Cash on Delivery (COD) Orders

• Refunds will be processed to the bank account or UPI ID provided by the customer.
   

Non-Returnable Items

The following products are not eligible for return:

• Customized or personalized jewellery.

• Engraved jewellery.

• Clearance, final sale, or non-returnable items marked on the product page.

• Gift cards and store credits.
   

Exchange Policy

Exchange requests can be raised within 02 days of delivery for the following situations:

Issue Resolution

Damaged Product Exchange with the same item

Wrong Product Delivered Exchange with the correct item

Size Issue Exchange with the same design in the available size

If the exact item is unavailable, we will offer:

• A similar available design, or

• Store credit, or

• A refund, where applicable.

How to Request an Exchange

1. Visit the Returns & Exchanges section of your account.

2. Select the product you wish to exchange.

3. Choose the reason for exchange.

4. Upload supporting images if required.

5. Select your preferred replacement option.

6. Confirm the request and await pickup confirmation.

Damaged, Missing or Incorrect Orders

If you receive:

• A damaged item

• An incomplete order

• An incorrect product

Please contact our support team within 48 hours of delivery and provide:

• Order number

• Product photographs

• Unboxing video

Claims without an unboxing video may not be eligible for resolution.

Need Assistance?

Our customer support team is always happy to help. Please contact us through the support section of the Elora Jewels website for any questions regarding returns, exchanges, refunds, or order-related concerns.