Privacy Policy

At ELORA JEWELS ("we", "our", "us"), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.elorajewels.com ("Website") and purchase our products.

By accessing or using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT :

A. Information You Provide to Us

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Payment Details (processed securely through authorized payment gateways)
Order History
Customer Support Communications

Please Note: ELORA JEWELS does not store your complete credit card, debit card, UPI PIN, CVV, or other sensitive payment credentials.

B. Information Collected Automatically

When you browse our Website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Time Zone
Website Usage Data
Referring Website Information
Pages Visited and Browsing Activity

This information helps us improve website performance and user experience.

2. COOKIES & TRACKING TECHNOLOGIES

We use cookies, web beacons, pixels, and similar technologies to:

Remember your preferences
Improve website functionality
Analyze traffic patterns
Measure marketing effectiveness
Provide personalized recommendations

You may disable cookies through your browser settings, although certain parts of our Website may not function properly.

3. HOW WE USE YOUR INFORMATION

We use your information to:

Process Orders

Confirm purchases
Process payments
Arrange shipping and delivery
Send invoices and order confirmations

Customer Support

Respond to inquiries and complaints
Provide after-sales support
Facilitate returns and exchanges

Security & Fraud Prevention

Verify transactions
Detect fraudulent activities
Prevent unauthorized access

Marketing & Communications

Send promotional offers
Share product launches
Notify you about discounts and campaigns
Send newsletters and marketing communications

Website Improvement

Analyze user behavior
Improve Website functionality
Enhance shopping experience.

4. SHARING OF PERSONAL INFORMATION

We may share your information with trusted third-party service providers, including:

Payment Providers

To securely process payments.

Logistics & Courier Partners

To deliver your orders.

Marketing Partners

For campaign management and customer engagement.

Analytics Providers

Such as Google Analytics and similar services, to understand Website usage.

Legal Authorities

Where required by law, regulation, court order, governmental request, or to protect our legal rights.

We do not sell or rent your personal information to third parties.

5. BEHAVIOURAL ADVERTISING

We may use your information to show relevant advertisements based on your interests and browsing behavior.

You can manage advertising preferences through:

Google Ads Settings
Facebook Ad Preferences
Browser Cookie Settings

6. DATA SECURITY

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from:

Unauthorized access
Disclosure
Misuse
Alteration
Loss

While we strive to protect your data, no transmission over the internet can be guaranteed to be completely secure.

7. DATA RETENTION

We retain your personal information only as long as necessary for:

Order fulfillment
Customer support
Accounting purposes
Legal and regulatory compliance
Business operations

You may request deletion of your personal information subject to applicable legal requirements.

8. YOUR RIGHTS

You have the right to:

Access your personal information
Correct inaccurate information
Update your information
Request deletion of your information
Withdraw consent for marketing communications

To exercise these rights, contact us using the details provided below.

ELORA JEWELS will make reasonable efforts to respond to such requests within the period prescribed under applicable laws.

9. WITHDRAWAL OF CONSENT

You may withdraw your consent regarding the use of your personal information by providing a written request to us.

Please note that withdrawal of consent may affect our ability to provide products, services, or Website functionality.

10. CHILDREN'S PRIVACY

Our Website is not intended for individuals below the age of 18 years.

We do not knowingly collect personal information from minors.

If we become aware that information from a minor has been collected, we will take appropriate steps to delete such information.

11. THIRD-PARTY LINKS

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of those websites. Users should review their privacy policies independently.

12. INTERNATIONAL DATA TRANSFERS

Where necessary, your information may be processed, stored, or transferred to service providers located outside India while maintaining appropriate safeguards and compliance with applicable laws.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes in business practices
Website functionality updates
Legal and regulatory requirements

Updated versions will be posted on this page with the revised effective date.

14. CONSENT TO RECEIVE COMMUNICATIONS

By creating an account, subscribing, or placing an order, you expressly consent to receive:

Order updates
Transactional messages
SMS notifications
WhatsApp messages
Email communications
Promotional offers
Marketing campaigns
Product launch announcements
Newsletters

You may opt out of promotional communications at any time through the unsubscribe link or by contacting us.

15. CONTACT US

For any questions regarding this Privacy Policy or your personal information, please contact:

ELORA JEWELS
📧 Email: care@elorajewels.co.in
📞 Phone: +91 9979592719
📍 Address: Office No 2, Block No C3, Tapadiya Park, Sector N4, CIDCO, Chhatrapati Sambhaji Nagar (Aurangabad) , Maharashtra.